get win Privacy Policy
This policy explains how get win collects, stores, uses, and protects your personal information. Please read it carefully before using the platform.
Introduction and Scope
get win is an online gaming and betting platform that provides services to users in Bangladesh. This Privacy Policy ("Policy") applies to all services, websites, applications, and related digital channels of the platform.
When you create an account on get win, use our services, or contact us, you are considered to have agreed to the terms of this Policy. This Policy must be read together with our Terms and Conditions.
Users must be 21 years of age or older (21+). Information from minors is not knowingly collected.
What Information We Collect
get win may collect your information in various ways. The information collected falls into the following categories:
2.1 Registration and Identity Information
- Full name, date of birth, and National ID number (for verification)
- Email address and mobile number
- User-chosen username and password (stored in encrypted form)
- Address (where applicable)
2.2 Financial Transaction Information
- bKash, Nagad, or Rocket account numbers (for processing transactions)
- Deposit and withdrawal amounts and dates
- Transaction reference numbers
2.3 Technical and Usage Information
- IP address, browser type, and operating system
- Site access times and page visit history
- Game play history and betting activity
- Cookie and local storage data
2.4 Support and Communication Information
- Messages and complaints submitted via live chat and email
- Screenshots or documents shared for troubleshooting
Purpose of Information Use
Collected information is used only for specific and lawful purposes. get win processes your information for the following reasons:
3.1 Account Management and Verification
Identity information is used to create accounts, verify identity (KYC), and ensure a secure login process. Age verification is required to prevent access by minors.
3.2 Transaction Processing
Financial information is used to complete deposit and withdrawal requests and to prevent financial fraud.
3.3 Service Improvement
Usage information is analysed to improve the user experience, provide relevant offers, and resolve technical issues on the platform.
3.4 Legal Compliance
Information may be stored and disclosed to comply with applicable legal requirements, including anti-money laundering (AML) and counter-terrorism financing regulations.
3.5 Responsible Gaming
This information is used to monitor user gaming behaviour, identify problematic patterns, and provide appropriate support. See our Responsible Gaming Guidelines page for more details.
Information Storage and Security
get win uses industry-standard security technology to keep your information safe.
4.1 Encryption and SSL
All data transmission is secured with SSL (Secure Sockets Layer) technology. Passwords and sensitive information are encrypted using strong hashing algorithms before storage.
4.2 Retention Period
Information is retained while the account is active and, after it closes, for the period required under applicable legal regulations. Information that is no longer needed beyond legal obligations is deleted.
4.3 Access Control
Only authorised staff may access your information, and they are bound by confidentiality obligations. Access to internal systems is logged.
4.4 Server Security
Servers are protected by firewalls, regular security audits, and intrusion detection systems. Suspicious activity is automatically detected and blocked.
Sharing Information with Third Parties
get win does not sell or rent your personal information. However, information may be shared with third parties in the following limited circumstances:
5.1 Payment Processors
The minimum information necessary to complete transactions via bKash, Nagad, and Rocket is shared with the respective mobile banking services. These parties are governed by their own privacy policies.
5.2 Technology and Analytics Providers
Certain technology partners use limited data to ensure platform performance and monitor services. These partners are bound by data confidentiality agreements.
5.3 Legal Authorities
Information may be disclosed to competent authorities under court orders, lawful requests from investigative agencies, or applicable legal regulations.
5.4 Business Restructuring
In the event of a business transfer, merger, or acquisition, user information may be transferred to the new operating entity, and the provisions of this Policy will continue to apply.
Cookies and Tracking Technology
The get win website uses cookies and similar technologies. These help improve the platform's functionality and your experience.
6.1 Types of Cookies
- Essential cookies: Required to maintain login status and sessions. The platform cannot function properly without them.
- Functional cookies: Remember language preferences and other personalised settings.
- Analytics cookies: Collect anonymous data to understand site usage patterns.
6.2 Cookie Controls
You can disable cookies in your browser settings, but doing so may limit some services. Disabling essential cookies may disrupt login and transactions.
User Rights
You have certain rights over your information. get win respects these rights.
7.1 Right to Access
You may request to view the information stored about you at any time. Contact the support team via live chat or email.
7.2 Right to Correction
If any of your information is incorrect, you may request a correction. The request will be processed after identity verification.
7.3 Right to Deletion
After account closure, you may request deletion of information held beyond legal obligations. However, financial transaction records must be retained for the legally required period.
7.4 Right to Object to Processing
You may object to your information being processed for any purpose beyond legal obligations and contractual performance.
Protection of Children and Minors
get win strictly enforces a 21+ age policy. Information from any person under 21 is not knowingly collected or processed.
Age is verified at registration. If an account belonging to a minor comes to our attention, it is immediately suspended and the associated information is deleted. If you are aware of a minor using the platform, please notify our support team.
International Data Transfers
In some cases, due to the platform's technical infrastructure or third-party services, data may be processed outside Bangladesh. In such cases, applicable international standards for data protection are followed and contractual safeguards with third parties are ensured.
Changes to the Policy
get win reserves the right to update this privacy policy from time to time. Users will be notified of significant changes via their registered email or through a notice on the platform.
Continued use of the platform after changes have been made will be considered as acceptance of the revised policy. The date of any change will always be shown at the top of this page. You can find answers to common questions on our FAQ page.
Complaints and Contact
For any questions, concerns, or complaints about this privacy policy, please contact us through the following:
Contact Us
Support available 24/7 in Bengali and English
Log in to the platform to get direct chat support
Applicable Law
This privacy policy will be governed by the applicable legal framework for its interpretation, enforcement, and dispute resolution. Any dispute will first be addressed through negotiation. If unresolved, both parties will choose a mutually agreed method of settlement.